All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at support@mushie.com.

We are very sorry to hear that you did not locate your package. We will work with the carrier to thoroughly investigate all delivery issues. Based on our assessment, and at Mushie’s discretion, we may issue a replacement order to a new address or reimburse in the form of Mushie store credit. Please contact our support team at support@mushie.com with your order number for further assistance within 7 days from the marked delivery date.

We’re very sorry to hear about your damaged or defective product. We’d like to learn more about your experience and help determine the best way to correct this for you. Please reach out to our support team at support@mushie.com as soon as possible and include a brief description of the issue, along with photos of the affected product.

We’re very sorry to hear about the issue with your order! Please contact our support team at support@mushie.com within 7 days of receiving your package to begin a claim. Be sure to keep your shipping box or bag and packing slip on hand, as both are required for us to thoroughly investigate the issue. Based on our assessment, and at Mushie’s discretion, we may issue a replacement or a reimbursement.

Replaced orders, or items, are not eligible for returns. Replaced orders, or items, that have been issued a Mushie shop credit cannot be re-credited.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If an international order is returned to our warehouse due to an incorrect or incomplete shipping address, an unclaimed package, a refused delivery, or an unsuccessful delivery attempt, the order may be eligible for a refund once the package has been received and inspected by our warehouse team.

Please note that original shipping charges are non-refundable, and any additional return-to-sender shipping fees charged by the carrier will be deducted from the merchandise refund.

If you would prefer to have your order reshipped, additional shipping charges will apply. If your order is returned due to an error on our part, please contact our support team at support@mushie.com so we can further assist you.

To keep our program fair, we can award points for up to 10 product reviews per customer per week. Any reviews submitted beyond that limit are still greatly appreciated and will remain visible on our website, but they won't be eligible for additional reward points until the limit resets.

Unfortunately, we’re unable to apply a promotion or discount to any order that was placed outside of the specified promotional timeframe. Our promotional offers are only valid during the dates and times specified, and once a promotion has ended, we are not able to retroactively apply it to previous or new purchases. Similarly, reward points must be redeemed before placing an order. Once an order is submitted, reward points cannot be applied retroactively to that order or transferred to a previous order.

No, unfortunately our system only allows one promotion or discount per order, unless the promotion or discount explicitly states otherwise. Discounts or promotional codes cannot be stacked, nor can we remove or replace a code once the order has been placed.

Mushie Rewards can’t be combined with other promotions or discounts because our system only allows one discount per order. You can always choose the option that gives you the best savings, and if a promotion or discount ever allows stacking, our team will let you know!

Our Bundle & Save promotion offers 10% off when purchasing 3 or more eligible items, or 15% off when purchasing 5 or more eligible items within a qualifying bundle.

Please note that this promotion is available exclusively on select products featured in our Bundle & Save collections. Not all products on mushie.com are eligible, and items from separate bundle categories cannot be combined to qualify for the discount.

To take advantage of this offer, visit our Bundle & Save page and build your bundle from the available selections.